Satellite Phone Support

Complete satellite phone support for Iridium, Inmarsat IsatPhone, and Thuraya satellite phones. Find your brand satellite phone in the list below, and remember that if you can't find it, call us and ask.

Iridium Satellite Phones

Iridium Calling Tips

How to Configure Text Message (SMS) Feature in your Iridium Satellite Phone

Iridium Re-Epoch Changed Time on the Iridium Satellite Phones- Effective 03-03-2015

iridium Phonebook Tool for use with 9505A to 9555 satellite phone


Iridium 9575 Extreme Satellite Phone

Iridium 9555 Satellite Phone

Iridium 9505a satellite Phone

Iridium 9505 satellite Phone

Iridium 9500 satellite Phone


Inmarsat Satellite Phones 

Isatphone 2 & IsatPhone Pro Calling Tips

IsatPhone 2 Satellite Phone 

IsatPhone Pro Satellite Phone 


Thuraya Satellite Phones 

Thuraya XT PRO Satellite Phone 

Thuraya XT Lite Satellite Phone


Iridium Satellite Phone Support


Iridium Calling Tips

  • To make a free test call from an Iridium satellite phone dial +1-480-752-5105.
  • If you are calling a landline: Dial 00 first, then the country code, the area code, and then the phone number of the person you are trying to call. For example: 00-1-480-722-3211 then press the green OK button to connect. You will hear a series of beeps as the phone contacts the satellite to reach the number you have dialed.  
  • To call satellite phone to satellite phone: Dial 00-8816-XXXX-XXXX).
  • Lower your cost when calling an Iridium phone. Dial the Two Stage Dialing number: +1-480-768-2500. 

         Iridium-Two Stage Dialing Instuctions (PDF) ( English Instructions)

     Support in Spanish 

       Instrucciones para Hacer y Recibir Llamadas con los Telefonos Satelital Iridium (PDF) (Spanish Instructions)

       Como llamar con la Plataforma de 2 Etapas a un Telefono Satelital Iridium (PDF) (Spanish Instructions)

  How to Call Emergency "911" from a Satellite Phone

  • The Emergency Service is available in the United States, Puerto Rico and the U.S. Virgin Islands by dialing “911” and pressing "OK" green soft key. When the call is made, it is automatically routed to Iridium’s selected 911 emergency call center provider, Intrado. After determining the nature of the emergency, Intrado will route the call to the nearest Public Safety Answering Point.
  • Note: If you have an Iridium 9575 or Iridium GO! you can also program the emergency SOS button for GEOS (Global Emergency Operation System- "Optional service with additional fee") or you can program 4 phone numbers or email addresses to send out a GPS location link to your friends, colleagues or family members through the SOS button without subscribing to GEO's service.

How to Configure Text Message (SMS) Feature in your Iridium Satellite Phone

Before you can send an SMS message from the Iridium system, the Iridium SMS service center number must be stored on the SIM card. You have to enter the SMS Service Center Number prior to Sending the first SMS message.

Entering SMS Service Center Number on Iridium 9500/9505/9505a/9522 Handsets

Press the Envelope Key on the handset.

Use the Scroll Key to select the ‘Message Settings’ option. Press OK.

Use the Scroll Key to select the ‘Service Centre’ option. Press OK.

Enter 00881662900005 or +881662900005. Press OK.

The phone will momentarily display “Completed”.

Entering SMS Service Center Number on Iridium 9555 Handsets

Press the Menu Key on the handset.

Use the Scroll Key to select the "Messages" option. Press Select.

Use the Scroll Key to select the ‘Settings’ option. Press Select.

Use the Scroll Key to select the ‘Service Centre’ option. Press Select.

Enter 00881662900005 or +881662900005. Press OK.


Iridium Satellite Phone PhoneBook Tool for 9505A-9555 for WIN-7

iridium Phonebook Tool for use with 9505A to 9555 satellite phone


Iridium 9575 Extreme Satellite Phone Support

(Support in English) 

Iridium Extreme 9575 Satellite Phone Quick-Start Guide (PDF)

Iridium Extreme 9575 Satellite Phone User Manual (PDF)

Iridium 9575 Extreme Satellite Phone Brochure

Iridium 9575 Dialing and Text Message Instructions (PDF)

Iridium Extreme 9575 Voicemail Setup (PDF)

Iridium 9575 Extreme-Frequently Asked Questions (PDF)

Iridium 9575 Satellite Phone Caller ID FAQS (PDF)

(Support in Spanish)

Folleto de Presentacion-Telefono Satelital Iridium 9575 (PDF)

Guia de Inicio-Telefono-Satelital-Iridium 9575(PDF)

Instrucciones de como usar el Telefono Satelital Iridium 9575 (PDF)

Iridium 9575 Extreme Firmware Upgrade Tools 

Iridium 9575 Extreme Firmware HL11013 (ZIP-OLDEST)

Iridium 9575 Extreme Latest Firmware-Software HL14001 (ZIP-OLD)

MUST READ before installing HL14001 iridium Extreme 9575 Firmware (PDF)

Iridium 9575 Extreme Firmware HL14001 Release notes (PDF)

Iridium Extreme 9575 New Firmware Upgrade Tool HL15002 (ZIP - NEW LATEST)


Iridium 9555 Satellite Phone Support


Iridium 9555 Firmware Upgrade Tools


Iridium 9505A Satellite Phone Support

 (Support in English)

(Support in Spanish)

Iridium 9505A USB Drivers and Firmware Upgrade Tools


Iridium Motorola 9505 Satellite Phone Support

Iridium 9505 Voicemail Set up Instructions (PDF)


Iridium 9505  USB Drivers and Instructions


Iridium Motorola 9500 Satellite Support

Iridium Motorola 9500 Satellite Phone Quick Start Guide (PDF)

Iridium Motorola 9500 Satellite Phone User Manual (PDF)

Prolific PL-2303 Driver for USB to Serial Port for Iridium Motorola 9500 Satellite Phone Data Connection on Win Xp, Win 7, and Win 8 (.EXE File / Direct Program )

Prolific PL-2303 Driver installation Instructions and other info for iridium 9500-Please Read ( PDF )


Inmarsat Satellite Phone Support


Isatphone 2 & IsatPhone Pro Calling Tips

  • To test the IsatPhone satellite phone you can dial 00 870 776 999 999 (or +870 776 999 999). This is a free call that will enable you to test your phone for connectivity. 
  • To check your balance on your prepaid SIM Card from the main calling screen enter the balance enquiry code (*106#) and press the green call key.
  • To send GPS  location, go to the Menu, select GPS Position > Options > Send GPS location > Send > Text Message or Email Message and enter the recipient's address information in the "To" field. Then press SEND.
  • To place a call anywhere in the world, dial 00 + Country Code + Phone Number. 
  • To call another IsatPhone, dial 00 + Inmarsat Phone Number (870-xxxx-xxxx).


Isatphone 2 Satellite Phone Support


Isatphone Pro Satellite Phone Support 

IsatPhone Pro Satellite Phone Quick Start Guide (PDF)

IsatPhone Pro Satellite Phone Usage Instructions (PDF)

IsatPhone Pro Satellite Phone User Manual (PDF)

IsatPhone Pro Frequently Asked Questions (PDF)

IsatPhone Pro Satellite Phone Brochure (PDF) 

IsatPhone Pro Satellite Phone Coverage Map ( PDF)

How to synchronise contacts in the IsatPhone Pro (PDF)

Contact Sycronization tool - (ZIP Download)


IsatPhone Pro USB Drivers and Firmware Upgrade Tools -( latest software & drivers 1st )

Tips for installation

 First check the latest version on your IsatPhone Pro. Go to Menu > Settings > About > Firmware version.

 If the version you have is 5.3.0 or higher, it is recommended to upgrade your phone to the latest firmware (5.11.0), because the features introduced by this  firmware are important for the functionality of the phone, however is not critical for the GSPS service.

For users that who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.11.0 is considered to be ‘mandatory’ to avoid the phone becoming non-operational.

Important: Firmware version 5.11.0 supersedes the firmware version 5.8.0

We do Firmware upgrades for Isatphone Pro Satellite Phones. Our trained technicians will do the job for you, so you don’t have to worry about reading instructions of how to do it and possibly do it improperly.

You have the option to do the firmware upgrade yourself, just download the links below. You will need to install the USB drivers before installing the Firmware Upgrade Tool.

iSatPhone Pro Firmware Version 5.11.0 Mandatory Upgrade - ( ZIP Download )

Isatphone Pro Firmware 5.11.0 Release Notes-(PDF)

Download IsatPhone Pro USB Drivers ( ZIP file Download )

How to Install USB Drivers on iSatPhone Pro - (PDF)

Isatphone Pro Firmware Upgrade Tool - ( ZIP Download )


Thuraya Satellite Phone Support 


Thuraya XT PRO Satellite Phone Support

Thuraya XT Pro Brochure

Thuraya XT Pro Fact Sheet

Thuraya XT Pro User Guide

Thuraya XT Pro Connection Manual

Thuraya XT Pro Frequent Asked Questions


Thuraya XT Lite Satellite Phone Support

Thuraya XT Lite Brochure

Thuraya XT Lite Fact Sheet 

Thuraya XT Lite User Guide

Thuraya XT Lite Frequent Asked Questions