Protection & Warranty for Satellite Phones

SHIELD PLAN BY NORTHERNAXCESS

The plan covers the Iridium Satellite phone models 9500, 9505, 9505A, 9575 Extreme and the Inmarsat satellite phone model IsatPhone Pro. This plan is valid for two year from purchase date of plan and includes the parts and services listed below.  Certain parts listed below are not covered on some models, due to the inherent differences of each type of phone. Refer to our repair technicians if a certain part is covered on your model phone.  The price of the shield plan varies depending on the phone model that you purchase.

The Shield Plan covers the following services:

One Time Replacement Parts/Repair of:

• LCD Screen
• Antenna
• Battery
• Data Port
• Front Housing 
• Back Housing
• Battery Door
• Internal Battery
• Antenna Socket
• Antenna Socket Board
• Microphone
• Speaker
• Volume Switch
• Sim card Reader/Latch door
• Keypad Board
• Keypad

 One Time Advanced Repair of:

      Resoldering the parts below to the PCI/Main Board. 

• Charging port 
• Headset Jack 
• USB Port

 Additional  Services:

• Free Firmware/Software upgrades
• Water Damage Cleaning/Treatment
• Testing & Evaluation
• Free Cleanings
• 24/7 Technical Support

 Point of Contact Service:

This service gives you the option to contact us to deliver messages to anybody (such as family members, work colleagues, emergency services… etc) that you cannot get hold of through your satellite phone. We will deliver any message that you provide us by a phone call, text message, or email. Basically we will be your Point of Contact whenever you need us.

TERMS AND CONDITIONS

This plan does not cover the shipping cost To/From to the Repair Centre. Anything done after the initial one time repair/ replacement will be subject to the general repair, and replacement costs of $100 per hour along with cost of the replacement parts. This plan is valid for two years from date of purchase. A copy of the receipt and this certificate must be presented to receive any repair/replacement service.This plan does not cover water damage, although if the phone gets water damage and you would like it cleaned with our water damage solution we will do that, but this is not guaranteed to work. The Point of Contact service does not guarantee the delivery of the messages and NorthernAxcess will not be liable for any messages that are not delivered. NorthernAxcess will make all effort to deliver the messages and in the case of any message not delivered, you will be notified about the delivery status.